Once you have decided to move forward, we will develop a plan with you and work collaboratively to ensure complete implementation. During the entire implementation phase, we give hierarchy-based training to our implementation staff, ensure performance monitoring for successful implementation and complete security and support. We also provide resources needed to support the implementation effort such as hardware, software, facilities, materials, and personnel, and any site-specific implementation requirements.
From day 1 of Go Live, we ensure continuous quality support including resolution of defects, product updates, enhancements as well as technical assistance to help you maintain the product and optimize performance. Our long-term association with all our clients speaks a great volume about our quality support at all times. We have been consistently providing quality products and reliable service to our esteemed customers since 5 years.
To serve you better, defects/issues are classified into various levels and Service Level Agreements (SLA) is set for each level. Amount of response and resolution time required to resolve the defect is based on the priority level of each defect, refer the table below for details.